Management consulting background - Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. As Director of Organizational Change Management (OCM) for Delivery & A&M, you will lead the people side of transformation—ensuring 1,000+ ServiceNow consultants successfully adopt new delivery methodologies, AI-powered tools, and ways of working. Leading at team of professionals, you'll apply Prosci best practices to drive adoption, minimize resistance, and accelerate business benefits realization. * Apply Prosci methodology (ADKAR, 3-Phase Process) to assess impact, formulate strategies, develop plans * Embed change management into PMO project governance * Foster collaboration with , Delivery Acceleration, business leaders * Prosci Change Management Certification (Practitioner minimum; Advanced preferred) - REQUIRED
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