Implement robust operational reporting and KPI tracking: availability, incident volumes, resolution times, customer satisfaction, cost per user, and SLA compliance. * Ensure compliance with corporate IT security policies, data protection regulations, and audit requirements across all regional operations. * Strong understanding of IT security, compliance, and risk management as they relate to infrastructure and operations. * Excellent senior stakeholder management: you are credible with country Managing Directors, plant managers, and central IT leadership alike.
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