In this role, you will shape our future communications architecture, oversee integrations with customer service systems, and build internal expertise to complement our external partners. * Optimize call flows, IVR logic, routing, and system integrations (CRM, service platforms) * Ensure system performance, security, availability, and compliance across all locations * At least 3 years of experience in enterprise telephony (VoIP, SIP, SBCs, PBX) or contact center platforms (Genesys, NICE, Avaya, Cisco, Amazon Connect, or similar) * Understanding of networking (QoS, WAN, Routing), APIs, reporting and system- to- system integrations
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