Developing CRM dashboards, processes, and reports tailored to business needs - Exciting opportunities await you – in this role, you will drive the design, implementation, and operation of a modern, scalable CRM platform based on Microsoft Dynamics, collaborate closely with business and an external consulting partner, and take a key role in both technical delivery and the ongoing development of CRM services across the organization. o Establishing data governance, quality assurance, and harmonization processes while ensuring secure and compliant data access - o Contributing to the definition of the operating model for the reporting platform (roles, processes, service definitions) o Collaborating with business to understand reporting needs - o Aligning reporting strategy with business and IT goals while continuously improving operating and reporting capabilities based on user feedback
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