At the same time, you'll dive deep into the journeys of end users across industries to uncover their biggest pain points and identify where ServiceNow's AI platform can create meaningful value. * Dive deep into ServiceNow's product capabilities, understand the detailed configurations, data models, and integration points needed to ensure proposed solutions are technically feasible and grounded in platform reality. * Demonstrated expertise in both qualitative and quantitative research, including leading focus groups, design workshops, and user interviews, as well as analyzing data using Power BI and Excel.
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