Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary. o Work with other IT teams and vendors to enhance system architecture, support models, and operational standards. o Collaborate with business functional leaders to identify, prioritize, and shape technology initiatives that drive efficiency and deliver measurable business value. o Act as a trusted to business units, deeply understanding processes, challenges, and opportunities for improvement. o Lead and manage local ERP-related projects from scope definition to implementation, including requirements analysis, functional design, risk assessment, test planning, and deployment. o Manage relationships with external vendors and internal to ensure responsiveness and effective resource utilization.
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