The Customer Care Specialist is not only responsible for ensuring a positive customer interaction, but will also ensure that benefits/coverage, prior authorization and documentation is correctly obtained which will allow Insulet to successfully collect revenue. The Customer Care Specialist is able to independently follow standardized workflows as defined by the organization. * Work as part of the larger support team, collaborating with other departments to ensure proactive, superior front-line customer support. Position Overview: This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. Contact center/customer service experience is required, durable medical equipment as well as ...
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