We are proud of our diversity and welcome your application regardless of gender and sexual identity, nationality, ethnicity, religion, age, or disability. As a Senior Customer Support Engineer (m/f/d) you will play a crucial role in ensuring the satisfaction and success of our clients by providing technical assistance and support for robotic products of the Agile Group - specifically for the products of our subsidiary company Franka Robotics GmbH. * Utilize remote support tools to diagnose and troubleshoot robotic systems * Providing Onsite-Support for dedicated cases and customers * Contribute to the creation of support documentation, FAQs, and knowledge-base articles * Constant improvement of support processes, systems, tools, and services through analysis and feedback * Support in the introduction and optimization of a global support team
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