Develop and manage action-oriented client account plans, with a focus on executing on the identified white-spaces, ensuring the client team structure is aligned to identified opportunities and focused on selling the entire Firm. * Monitor and track key performance indicators on account management performance, revenue growth, cross-selling and origination, client retention, competitor activity, and formulate and implement appropriate response strategies and action plans. * Facilitate structured and independent client feedback and promote the benefits of such feedback to relationship partners; where appropriate, support such conversations, working with the relevant relationship partners and other senior interviewers, and ensure key action points and recommendations emerging from client feedback are acted upon and client
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