Global Operating Model & Transformation: Establish a scalable global operating model, including a new organization design, roles, governance, decision rights and service levels and adoption of new structures, processes and tools; transfer relevant best practices from service organizations in consulting. * Performance & Commercial Steering: Define and manage KPIs for quality, turnaround time, utilization, backlog, stakeholder satisfaction, cost and service levels and manage capacity, budgets, vendors and external providers with a clear view on productivity and ROI.
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