1. Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams. Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of escalations and improvement of processes. Conduct training sessions to provide information support for on best practices for account health and growth. 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform. Fluent in German and business level mandarin speaking is preferred.
mehr