3+ years of experience as either a Technical Account Manager or a Technical Project Manager, in a SaaS environment. * Lead the project kickoff — establishing governance, roles, and communication cadence, and aligning all on a clear, time-bound delivery roadmap covering scope, milestones, and acceptance criteria. * Proactively share IDnow integration best practices throughout implementation (API usage patterns, error handling, retry logic, webhook reliability, SDK standards, security) and challenge deviations from them. * Support the pre-sale process including technical workshops, costed SoWs, and high-level project plans. * Knowledge of web technologies, HTTP/HTTPS, REST API, JSON. * Autonomous in project management and client relationships.
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