Contribute to the continuous improvement of IT services, infrastructure and user experience. The Desktop Support team in Heidelberg provides high-quality first-level and desktop support to a diverse, international user community, while also managing key Windows backend services. * Configure and maintain user environments, including accounts, network access, printing, and email services. * Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction. * At least 2 years of professional experience in an IT support environment. * A degree in computer science or equivalent practical experience. * Hands-on experience managing and supporting Windows, Linux and macOS systems, including desktop and mobile platforms. * Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services.
mehr