As a trusted commercial advisor focused on unlocking better growth, we combine deep consulting expertise, growth specialization, and technology to scale lasting impact. The successful candidate will lead the ongoing transformation of Client Creative from a design-focused support function into a globally managed, performance-driven service organization, establishing clear governance, KPIs, resource planning, and technology-enabled workflows with measurable business impact. * Process, Ticketing & Technology Excellence: Redesign intake, prioritization, production, review, quality control, delivery and feedback processes and optimize ticketing and workflow technologies; introduce AI, automation and semi-automated quality checks where value-adding. * Experience in operating model design, organizational redesign, process improvement and technology-enabled transformation.
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