To achieve this, you ensure that knowledge is not lost, but becomes structured, accessible, usable, and scalable – across teams, countries, and systems. * Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams * An excellent academic background, preferably from a leading university, ideally in information systems, information management, computer science, business administration, or a comparable field of study * Proven experience in introducing, building, and further developing knowledge systems or content platforms * Ideally, experience with AI-supported systems, retrieval architectures, or ITSM platforms, and a good sense of how to combine technological capabilities with operational excellence
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