Analysis of CRM-related business processes (donor management, campaign management, relationship management) and consultation with stakeholders to improve efficiency and system integration * Acting as a link between business users, the project team, , and external to ensure seamless system integration and consistent processes - You will work at the intersection of marketing, finance, IT, and external service providers - helping us build efficient, integrated, and sustainable systems that support Welthungerhilfe's mission to end global hunger. * Coordination of system maintenance, management, and data quality, ensuring stable interfaces with SAP ECC and other connected systems * Coordination of external and monitoring of service quality and system performance * Documentation of system changes, creation of user guides, and preparation or delivery of training sessions for
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