IT's mission is to enable business growth and productivity by connecting people, process, and technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence. * Support end users in following company IT support and escalation processes. * Act as Project Manager or local project lead for site‑specific (Germany/Jena) IT initiatives. * Experience working with ITIL‑based service processes (incl. major incident management)
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