Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is the single point of contact for after-sales support in the EMEA region, including repair and overhaul, engine fleet management, customer support and logistic support functions. Keep strong control of operational, financial and service level KPIs, including annual sales and output targets, as well as of processes and best practices. * In parallel, manage relationship and transactions with the CSC suppliers for tooling, parts and/or technicians, ensuring payment alignment, incoming invoice management and margin checks for increased profitability as well as possible escalation or dispute resolution. * Understanding of commercial processes, contractual language and invoicing.
mehr