We are looking for a Senior Contact Center Solution Architect with strong pre-sales experience and affinity to support complex customer engagements around enterprise-grade contact center platforms. * Act as the in pre-sales engagements for contact center projects * Several years of experience as Contact Center Solution Architect, Technical Consultant or Pre-Sales Architect * Strong pre-sales mindset: solution design, demos, presentations, customer discussions - In this role, your focus is the design, positioning, pre-sale support and technical shaping of modern contact center solutions. You will work closely with sales, delivery teams, and customers to design scalable, integrated, and operationally sound customer service platforms based on Genesys, Novomind and Microsoft Dynamics 365 Contact Center.
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