In doing so, you act as the central interface between customers, Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support. Customer Management and Solution Support - You support the transition from Sales, Program Management, or Direct Sales into the use and operational phase. Together with Solution Architecture, Product Management, and Engineering, you translate customer needs into concrete actions. You are responsible for regular customer reporting covering status, usage, risks, outstanding actions, and agreed performance indicators. Interface & StakeholderManagement You coordinate collaboration between Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support. You work closely with Key Account Management and Sales to identify opportunities for extensions, capability growth
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