The successful candidate will lead the ongoing transformation of Client Creative from a design-focused support function into a globally managed, performance-driven service organization, establishing clear governance, KPIs, resource planning, and technology-enabled workflows with measurable business impact. The ideal candidate is an experienced service unit manager and pragmatic innovator, who can make clear decisions in dynamic environments, adapt best practices from other service organizations, and drive complex changes from concept to implementation. They combine strong operational leadership experience with a data-driven approach to performance improvement, while constructively challenging the status quo, building accountability, and leading teams through transparent progress tracking and collaboration across a large international organization.
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