Administer and manage the customer service tool landscape, with a strong focus on Zendesk, ensuring smooth daily operations, system stability, and secure user access management * Build and maintain integrations between customer service platforms and third-party systems using APIs (REST, Webhooks) and automation platforms (e.g. Make, low-code solutions) * Act as the analytical and technical interface between Customer Service, IT, Product, and external vendors to drive tool optimization initiatives * Solid professional experience in project management, product coordination, or an analytical/structural role within Customer Service or E-Commerce * A strong interest in digital tools and a solid understanding of how modern customer service systems (e.g., CRM ticketing, routing, or automation tools) impact operations * Design, test, deploy, and continuously optimize AI agent
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