The Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio. Along with the knowledge of methods to initialize, plan, execute, control and monitor a project, the Manager will use skills and leadership competencies for team building, client relations, negotiation, decision making, problem solving, and conflict management. Role: Manager, Technical Account Management The Manager must demonstrate experience in creating and implementing methodologies and cultivating a work environment that develops leaders, grows CX champions, and focuses on Customer Success. As the leader of the Technical Account Management team, you will be responsible for hiring and developing the careers of , driving process improvements across the organization, building relationships with ...
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