Our new software platform MOSAIC UXS connects operators of our own but also 3rd party products - enabling real-time mission planning, fleet management, and data analysis. As part of our expanding global support organization, we are looking for a Tier 2 Technical Support Engineer with a deep interest in software systems to help deliver * Software & System Support: Provide advanced technical support for MOSAIC UXS, Quantum Systems' mission management software. * Technical Ticket Management: Manage and document support cases in Jira Service Management, ensuring transparent communication, accurate documentation, and timely resolutions. * Cross-Functional Collaboration: Collaborate with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on issue handling, improve documentation, and support release readiness.
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