We're actively looking for our core Mandrin-Speaking Account Manager to drive local E-Commerce merchant management and contribute to the commercial ecosystem in Germany. Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams. Assist in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations. Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of escalations and improvement of processes. Analyze seller pain points and feedback to propose platform or workflow optimizations. Conduct training sessions to provide information support for on best practices for account health and growth.
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