As a Customer Service Manager, you play a key role in helping our national and international customers get the most out of our Onventis Platform. As a Customer Service Manager, you ensure customers successfully use our platform by delivering responsive support, practical guidance, and continuously improving the quality of our service. * Document frequently asked questions and insights, contributing to the continuous improvement of our internal and external knowledge base. * Continuously expand your knowledge of purchasing processes, ERP integrations, and our platform, and apply this directly in customer interactions. * A proactive approach to gain and share knowledge and to improve processes * Knowledge of SaaS or ERP systems, ideally in purchasing or eProcurement processes * Experience with knowledge management, ticketing or CRM tools
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