Become part of our mission and make a difference—for a world where knowledge saves lives! In this role, you are responsible for the quality of our operational knowledge base and create the foundation for systematically turning resolved customer issues into reusable standards. To achieve this, you ensure that knowledge is not lost, but becomes structured, accessible, usable, and scalable – across teams, countries, and systems. * Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams * Definition of binding processes for the creation, review, approval, and maintenance of knowledge documents to ensure they are clearly, efficiently, and scalably embedded in the organization * Ensuring that resolved support cases are systematically translated into knowledge articles, decision trees, and ...
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