IT / Essen Headoffice / Hybrid / Vollzeit / iSE02612 - With over 6,300 employees in 20 countries, we're committed to making it happen. In this role, you will shape our future communications architecture, oversee integrations with customer service systems, and build internal expertise to complement our external partners. * Optimize call flows, IVR logic, routing, and system integrations (CRM, service platforms) * Ensure system performance, security, availability, and compliance across all locations * Understanding of networking (QoS, WAN, Routing), APIs, reporting and system- to- system integrations * Have fun in a motivated team: Whether it's a barbecue event, international soccer cup or ice cream for everyone in summer – we always come up with something new, so stay tuned!
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