Compliance System Implementation: Proven experience in implementing, auditing, and enforcing ITSM and regulatory compliance processes within technical/IT service environments. * Quality Standards & Metrics: Lead the definition, implementation, and continuous refinement of compliance controls, benchmarks, and audit-ready documentation, focusing on IT Service Management (ITSM) best practices. * Service Management Tooling: Proficiency with SMS platforms (e.g., Xurrent, Confluence) for documentation and process control. * AI/ML Integration (Desired): Understanding or experience leveraging AI/ML, particularly LLMs, to optimize quality processes. You'll oversee team compliance with organizational policies and processes to guarantee sustained quality, while also fostering an
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