The primary place of work is Trier, Germany with extended responsibilities covering business Operations in Munich. * Provide technical support with strong emphasis on excellent customer service and methodical troubleshooting of IT related problems for onsite/remote users, including, but not limited to, software and hardware such as laptops, desktop computers, mobile phones, and printers. * Research independently to resolve issues, including use of internal knowledge bases. * Maintain accurate and well-organized documentation and manage knowledge base articles to ensure clarity, consistency and accessibility of technical information. * Own incidents and follow through on behalf of the , communicate progress in a timely manner, and keep informed. * Ability to work on a mobile device, ta
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