System Enablement: Supported large-scale CRM, ERP, and customer platform rollouts by translating complex workflows and integrations into clear, business-friendly training content. * Change Management & Adoption: Drove user adoption and confidence during system transformations through targeted change initiatives, hypercare support, and rapid issue resolution. * Stakeholder Collaboration: Partnered with Programme Leads, Change Leads, Business Process Owners, and Technical Support to align training with organizational goals, processes, and updates. * Enterprise Systems & Technical Expertise: Deep understanding of CRM (Salesforce – Sales Cloud, Service Cloud, CPQ), ERP, marketing automation, and customer platforms, with the ability to rapidly learn new systems and translate complex workflows into practical training.
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