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Beliebte Jobs
- Solution Engineer
- IT Consulting
- Devops Engineering
- Engineering Systems
- Development Support
- Innovation Engineering
- Produkt-Support
- Engineering Management
- Innovation Consultant
- Consultant IT
- Innovation Lead
- Digital Engineering
- Innovation Consulting
- Engineering Services
- Projektleiter Anwendungstechnik
- IT Project Management
Standorte
- Köln
- Düsseldorf
- Essen
- Bonn
- Bochum
- Duisburg
- Mönchengladbach
- Wuppertal
- Neuss
- Krefeld
- Gelsenkirchen
- Oberhausen, Nordrhein-Westfalen
- Hagen, Nordrhein-Westfalen
- Leverkusen
- Mülheim an der Ruhr
- Bergisch Gladbach
- Ratingen
- Remscheid
- Troisdorf
- Jülich
- Europa
- Westliches Europa
- Westdeutschland
- Nordrhein-Westfalen
- Südwestdeutschland
- Rheinland
- Ruhrgebiet
- Niederrhein
- Bergisches Land
622 Treffer für Engineering Support Jobs in Leverkusen im Umkreis von 30 km
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IT Field Service Engineer (m/w/d)
IT Field Service Engineer (m/w/d)
TD SYNNEX Germany GmbH & Co. OHG
Hamburg, Hannover, Kassel, Düsseldorf, Köln, Bonn, Bielefeld, Magdeburg, Frankfurt am Main
Teilweise Home-Office
Zusammenarbeit mit internen Teams wie Engineering, Vertrieb und Support * Technischer Support für Hard- und Software – vor Ort und remote
Zusammenarbeit mit internen Teams wie Engineering, Vertrieb und Support * Technischer Support für Hard- und Software – vor Ort und remote
Noch nichts dabei? Es gibt 621 weitere Jobs, die zu deiner Suche passen könnten
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Mitarbeiter (m/w/d) Servicedesk im technischen Support
Mitarbeiter (m/w/d) Servicedesk im technischen Support
EPLAN GmbH & Co. KG
Monheim am Rhein
Teilweise Home-Office
Engineeringprofi und Softwarespezialist, Industrieautomatisierer und digitaler Transformierer. Für unseren Standort in Monheim am Rhein suchen wir Sie zum nächstmöglichen Termin als Unterstützung unserer Support Kolleg*innen. * Du prüfst und vervollständigst Kundendaten und erfasst alle relevanten Informationen im Ticketsystem – damit sorgst du für einen reibungslosen Supportprozess. * Du beschreibst das Problem klar und strukturiert und leitest das Ticket anschließend an die zuständigen EPLAN Support Spezialisten weiter.
Engineeringprofi und Softwarespezialist, Industrieautomatisierer und digitaler Transformierer. Für unseren Standort in Monheim am Rhein suchen wir Sie zum nächstmöglichen Termin als Unterstützung unserer Support Kolleg*innen. * Du prüfst und vervollständigst Kundendaten und erfasst alle relevanten Informationen im Ticketsystem – damit sorgst du für einen reibungslosen Supportprozess. * Du beschreibst das Problem klar und strukturiert und leitest das Ticket anschließend an die zuständigen EPLAN Support Spezialisten weiter.
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Share insights from your academic learning, and support peers by bringing fresh perspectives to the team. * Support the team in monitoring and improving infrastructure operations * Enrolled in a Master's program in Computer Science, Software Engineering, or a related field (must maintain status)
Share insights from your academic learning, and support peers by bringing fresh perspectives to the team. * Support the team in monitoring and improving infrastructure operations * Enrolled in a Master's program in Computer Science, Software Engineering, or a related field (must maintain status)
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Global Head of Engineering (m/w/d)
Global Head of Engineering (m/w/d)
Interroll Holding GmbH
Hückelhoven, Sinsheim, Obrigheim, Wermelskirchen
Teilweise Home-Office
Schnelle Bewerbung
Continuation of a model-based systems engineering methodology for virtual validation in conjunction with subsequent physical, data-supported validation to shorten development times while improving quality * Global responsibility for the Engineering division in accordance with the 's (CTO) specifications * Establishment and further development of a high-performance, cross-functional, global engineering organization through the further development of a systematic and key performance indicator-oriented approach * Master degree in mechanical engineering, electrical engineering, mechatronics, computer science or similar
Continuation of a model-based systems engineering methodology for virtual validation in conjunction with subsequent physical, data-supported validation to shorten development times while improving quality * Global responsibility for the Engineering division in accordance with the 's (CTO) specifications * Establishment and further development of a high-performance, cross-functional, global engineering organization through the further development of a systematic and key performance indicator-oriented approach * Master degree in mechanical engineering, electrical engineering, mechatronics, computer science or similar
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(Senior) Mitarbeiter Vertriebsinnendienst (mwd) / Sales Support Specialist
(Senior) Mitarbeiter Vertriebsinnendienst (mwd) / Sales Support Specialist
HMS Analytical Software GmbH
Berlin, Düsseldorf, Heidelberg, Ulm
Teilweise Home-Office
Durch die Synthese von Data Engineering, Machine Learning und Software Engineering unterstützen wir Unternehmen dabei, aus ihren Daten Mehrwerte zu generieren.
Durch die Synthese von Data Engineering, Machine Learning und Software Engineering unterstützen wir Unternehmen dabei, aus ihren Daten Mehrwerte zu generieren.
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Senior Support Consultant SAP EWM (m/w/d)
Senior Support Consultant SAP EWM (m/w/d)
Körber Supply Chain Consulting GmbH
Stuttgart, Bad Nauheim, Schwandorf, Dresden, Köln, Heidelberg
Teilweise Home-Office
Als Senior Support Consultant SAP EWM bist du maßgeblich verantwortlich für einen reibungslosen Ablauf in der Logistik unserer Kunden – von der Störungslösung bis zur Prozessoptimierung. * Betreuung von Bestandskunden: Du unterstützt unsere Kunden im 2nd- und 3rd-Level-Support * Übernahme von Kundensystemen in den Support Regelbetrieb: Du sorgst für eine Übergabe unserer Projekte nach dem GoLive in das Supportteam und stellst den notwendigen Know-how Aufbau im Support-Team sicher. * Weiterentwicklung des Teams: Du unterstützt bei der fachlichen Weiterentwicklung unserer Junior Support Consultants, die von deiner Erfahrung profitieren. * Du bringst Erfahrung im Bereich SAP Beratung (Inhouse oder Extern) oder aus dem SAP EWM Support mit. Wenn du Software-Engineering und Beratung magst, angewandt auf reale Probleme in der Lagerhaltung, im Transportmanagement, im Yard-Management ...
Als Senior Support Consultant SAP EWM bist du maßgeblich verantwortlich für einen reibungslosen Ablauf in der Logistik unserer Kunden – von der Störungslösung bis zur Prozessoptimierung. * Betreuung von Bestandskunden: Du unterstützt unsere Kunden im 2nd- und 3rd-Level-Support * Übernahme von Kundensystemen in den Support Regelbetrieb: Du sorgst für eine Übergabe unserer Projekte nach dem GoLive in das Supportteam und stellst den notwendigen Know-how Aufbau im Support-Team sicher. * Weiterentwicklung des Teams: Du unterstützt bei der fachlichen Weiterentwicklung unserer Junior Support Consultants, die von deiner Erfahrung profitieren. * Du bringst Erfahrung im Bereich SAP Beratung (Inhouse oder Extern) oder aus dem SAP EWM Support mit. Wenn du Software-Engineering und Beratung magst, angewandt auf reale Probleme in der Lagerhaltung, im Transportmanagement, im Yard-Management ...
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Working Student Innovation Management (m/f/d)
Working Student Innovation Management (m/f/d)
Wepa Hygieneprodukte GmbH
Düsseldorf
Teilweise Home-Office
As part of the Group Innovation Team, you will support us in developing innovative and sustainable hygiene products and digital solutions for new markets and target groups – and in making our ideas visible and tangible. * Support the development of customer-centric product and service ideas along the early innovation process. * Enrolled in a Bachelor's or Master's program in Psychology, Design, Engineering, Business, Social Sciences or a comparable field with a strong interest in users and customers * Company pension scheme and lifetime working time account: We support you with a company pension scheme as well as a lifetime working time account, enabling various models of individual life planning, e.g. early retirement or a sabbatical. * Health & Wellbeing: You can expect a wide range of health activities, cooperation with various fitness studios and the external employee support programme OTHEB.
As part of the Group Innovation Team, you will support us in developing innovative and sustainable hygiene products and digital solutions for new markets and target groups – and in making our ideas visible and tangible. * Support the development of customer-centric product and service ideas along the early innovation process. * Enrolled in a Bachelor's or Master's program in Psychology, Design, Engineering, Business, Social Sciences or a comparable field with a strong interest in users and customers * Company pension scheme and lifetime working time account: We support you with a company pension scheme as well as a lifetime working time account, enabling various models of individual life planning, e.g. early retirement or a sabbatical. * Health & Wellbeing: You can expect a wide range of health activities, cooperation with various fitness studios and the external employee support programme OTHEB.
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Legal Engineer / (Senior) Legal Tech Specialist (m/w/d) als „Adoption Champion“ für KI
Legal Engineer / (Senior) Legal Tech Specialist (m/w/d) als „Adoption Champion“ für KI
CMS Hasche Sigle Partnerschaft von Rechtsanwälten und Steuerberatern mbB
Berlin, Düsseldorf, Frankfurt, Hamburg, Köln, Leipzig, München, Stuttgart
Teilweise Home-Office
Support beim Auffinden, Erarbeiten und Umsetzen von Use Cases für die Nutzung von KI in der Kanzlei * Support bei der Weiterentwicklung des ersten juristischen Sprachmodells Europas * Prompt Engineering
Support beim Auffinden, Erarbeiten und Umsetzen von Use Cases für die Nutzung von KI in der Kanzlei * Support bei der Weiterentwicklung des ersten juristischen Sprachmodells Europas * Prompt Engineering
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IT Application Engineer - MES/LIMS (m|w|d)
IT Application Engineer - MES/LIMS (m|w|d)
Miltenyi Biotec B.V. & Co. KG
Bergisch Gladbach
Teilweise Home-Office
Schnelle Bewerbung
Wir vereinen biomedizinische Forschung mit Engineering in den Bereichen Optik, Mechanik, Elektronik, Kunststoffe sowie vielen weiteren Fachgebieten und entwickeln so wegweisende Produkte. Als Anwendungsexperte verantworten Sie den Applikationssupport unserer selbstentwickelten MES-LIMS-Lösungen auf Basis von Linux, PostgreSQL und Kubernetes. * Sicherstellung eines reibungslosen Betriebs nach ITIL-Standards, Koordination externer Support-Dienstleister sowie Aufbau, Betreuung und Schulung eines internationalen (Key-)User-Netzwerks (remote & vor Ort). * Mehrjährige Erfahrung im Applikationsbetrieb, -support oder Consulting, idealerweise mit MES-Systemen in regulierten (GxP-) Life-Science-, Biotech- oder Pharma-Umgebungen, sowie sehr gute Prozesskenntnisse im Produktionsumfeld, hohe analytische Problemlösungsfähigkeit und Qualitätsanspruch.
Wir vereinen biomedizinische Forschung mit Engineering in den Bereichen Optik, Mechanik, Elektronik, Kunststoffe sowie vielen weiteren Fachgebieten und entwickeln so wegweisende Produkte. Als Anwendungsexperte verantworten Sie den Applikationssupport unserer selbstentwickelten MES-LIMS-Lösungen auf Basis von Linux, PostgreSQL und Kubernetes. * Sicherstellung eines reibungslosen Betriebs nach ITIL-Standards, Koordination externer Support-Dienstleister sowie Aufbau, Betreuung und Schulung eines internationalen (Key-)User-Netzwerks (remote & vor Ort). * Mehrjährige Erfahrung im Applikationsbetrieb, -support oder Consulting, idealerweise mit MES-Systemen in regulierten (GxP-) Life-Science-, Biotech- oder Pharma-Umgebungen, sowie sehr gute Prozesskenntnisse im Produktionsumfeld, hohe analytische Problemlösungsfähigkeit und Qualitätsanspruch.
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Technical support in the context of strategic decisions. * Completed technical university or college degree, preferably in the field of electrical engineering, communications engineering, computer science, engineering informatics, software engineering, software and systems engineering, robotics.
Technical support in the context of strategic decisions. * Completed technical university or college degree, preferably in the field of electrical engineering, communications engineering, computer science, engineering informatics, software engineering, software and systems engineering, robotics.
The role ensures that mobile services remain competitive, standards‑aligned, scalable, and ready to support modern digital and enterprise use cases. The candidate closely follows GSMA, ETSI, 3GPP, and O‑RAN standards and consolidates inputs from Engineering, IT, Architecture, and standards working groups to drive a future-proof service roadmap. * Bachelor's or Master's degree in Telecommunications, Engineering, Computer Science, or related fields.
The role ensures that mobile services remain competitive, standards‑aligned, scalable, and ready to support modern digital and enterprise use cases. The candidate closely follows GSMA, ETSI, 3GPP, and O‑RAN standards and consolidates inputs from Engineering, IT, Architecture, and standards working groups to drive a future-proof service roadmap. * Bachelor's or Master's degree in Telecommunications, Engineering, Computer Science, or related fields.
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Advanced Sales Engineer – HPC and Quantum Technologies (f/m/d)
Advanced Sales Engineer – HPC and Quantum Technologies (f/m/d)
Fsas Technologies GmbH
München, Berlin, Düsseldorf, Frankfurt, Stuttgart
Teilweise Home-Office
We offer an appreciative and flexible work environment that promotes work-life balance and actively supports individual career development. * Solution design: Skilled in designing and understanding the optimal tailored solutions to be proposed, with the support of teams involved. o Education: Degree in Computer Science, Engineering, or related field.. * With our excellent health and well-being offerings, we support you in staying fit, healthy, and balanced.
We offer an appreciative and flexible work environment that promotes work-life balance and actively supports individual career development. * Solution design: Skilled in designing and understanding the optimal tailored solutions to be proposed, with the support of teams involved. o Education: Degree in Computer Science, Engineering, or related field.. * With our excellent health and well-being offerings, we support you in staying fit, healthy, and balanced.
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Die Leistung von First- und Second Level Support ist Ihr täglich Brot * Sie besitzen fundierte Kenntnisse im administrativen Umgang rund um Microsoft, Linux Betriebssystemen sowie der Verordnungen (EU-DSGVO, ITIL, Business Continuity Management, Requirements Engineering, BSI-IT-Grundschutz, ISO27001)
Die Leistung von First- und Second Level Support ist Ihr täglich Brot * Sie besitzen fundierte Kenntnisse im administrativen Umgang rund um Microsoft, Linux Betriebssystemen sowie der Verordnungen (EU-DSGVO, ITIL, Business Continuity Management, Requirements Engineering, BSI-IT-Grundschutz, ISO27001)
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Anschreiben nicht erforderlich
Impact & Knowledge Sharing: Champion engineering excellence, share knowledge proactively, and support the professional growth of colleagues. You will collaborate closely with , business stakeholders, and fellow engineers to deliver high-quality solutions while continuously elevating engineering standards across the team. * Technical Leadership: Act as a trusted by promoting engineering best practices, facilitating technical discussions, and helping teams align on high-quality solutions. * Engineering Quality: Build solutions that are secure, scalable, extensible, and cost-efficient while maintaining high coding and documentation standards. * Ownership & Mentorship: Take responsibility for challenging projects and guide through technical mentoring and hands-on support. * Backend Engineering Expertise: Several years of hands-on backend development experience with preferably strong ...
Impact & Knowledge Sharing: Champion engineering excellence, share knowledge proactively, and support the professional growth of colleagues. You will collaborate closely with , business stakeholders, and fellow engineers to deliver high-quality solutions while continuously elevating engineering standards across the team. * Technical Leadership: Act as a trusted by promoting engineering best practices, facilitating technical discussions, and helping teams align on high-quality solutions. * Engineering Quality: Build solutions that are secure, scalable, extensible, and cost-efficient while maintaining high coding and documentation standards. * Ownership & Mentorship: Take responsibility for challenging projects and guide through technical mentoring and hands-on support. * Backend Engineering Expertise: Several years of hands-on backend development experience with preferably strong ...
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Gebietsverkaufsleiter Industrieelektronik (m/w/d)
Gebietsverkaufsleiter Industrieelektronik (m/w/d)
Radwell International Germany GmbH
Düsseldorf, München, Stuttgart, Nürnberg, Augsburg, Freiburg, Bayern, NRW, Baden-Württemberg
Teilweise Home-Office
Our customers already include well-known companies from the mechanical engineering, automotive, steel, food and beverage and manufacturing industries, including BMW, Siemens, Bosch and Daimler. * Independent support and development of your sales area
Our customers already include well-known companies from the mechanical engineering, automotive, steel, food and beverage and manufacturing industries, including BMW, Siemens, Bosch and Daimler. * Independent support and development of your sales area
Vertriebsmitarbeiter Außendienst für Industrieelektronik (m/w/d)
Vertriebsmitarbeiter Außendienst für Industrieelektronik (m/w/d)
Radwell International Germany GmbH
NRW - Mönchengladbach, Düsseldorf, Köln, Dortmund, Essen, Wuppertal, Bochum
Teilweise Home-Office
Our customers already include well-known companies from the mechanical engineering, automotive, steel, food and beverage and manufacturing industries, including BMW, Siemens, Bosch and Daimler. * Independent support and development of your sales area
Our customers already include well-known companies from the mechanical engineering, automotive, steel, food and beverage and manufacturing industries, including BMW, Siemens, Bosch and Daimler. * Independent support and development of your sales area
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Entwicklung neuer Applikationen in enger Abstimmung mit Sales und Engineering * Dienstreisen: zum Vertriebssupport, techn. Klärung, Applikationsentwicklung, Inbetriebnahmen und Troubleshooting
Entwicklung neuer Applikationen in enger Abstimmung mit Sales und Engineering * Dienstreisen: zum Vertriebssupport, techn. Klärung, Applikationsentwicklung, Inbetriebnahmen und Troubleshooting
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We are looking for an Integration Engineer to support the deployment of our industrial digital solutions in manufacturing environments. You will work closely with customers, , and system suppliers to understand equipment capabilities, define integration requirements, and support the connection of both new and legacy equipment. * Coordinate and support the integration of new and legacy industrial equipment, including retrofit projects when required. * Provide hands-on support to troubleshoot connectivity, data extraction, and configuration issues in collaboration with customer teams. * Document integration setups, procedures, and lessons learned to support repeatable and scalable deployments. * Bachelor's degree in engineering, computer science, or a related field; relevant certifications (e.g. IoT, network security) are a plus. * A careful onboarding plan, supported by and cross functional colleagues
We are looking for an Integration Engineer to support the deployment of our industrial digital solutions in manufacturing environments. You will work closely with customers, , and system suppliers to understand equipment capabilities, define integration requirements, and support the connection of both new and legacy equipment. * Coordinate and support the integration of new and legacy industrial equipment, including retrofit projects when required. * Provide hands-on support to troubleshoot connectivity, data extraction, and configuration issues in collaboration with customer teams. * Document integration setups, procedures, and lessons learned to support repeatable and scalable deployments. * Bachelor's degree in engineering, computer science, or a related field; relevant certifications (e.g. IoT, network security) are a plus. * A careful onboarding plan, supported by and cross functional colleagues
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Specialist Application Operations Run - Billing & AR (m/w/d)
Specialist Application Operations Run - Billing & AR (m/w/d)
Vodafone GmbH
Düsseldorf
Teilweise Home-Office
Du bist zuständig für die eigenverantwortliche Identifikation, Absprache und Durchführung von proaktiven Optimierungsmaßnahmen zur Incidentvermeidung mit negativen Auswirkungen auf den Kunden gemeinsam mit den Engineering Bereichen. * Du erstellst selbständig Fachanweisungen für den 1st Level Support.
Du bist zuständig für die eigenverantwortliche Identifikation, Absprache und Durchführung von proaktiven Optimierungsmaßnahmen zur Incidentvermeidung mit negativen Auswirkungen auf den Kunden gemeinsam mit den Engineering Bereichen. * Du erstellst selbständig Fachanweisungen für den 1st Level Support.
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Working Student - Project Management & Strategy (d/f/m) - Global Field
Working Student - Project Management & Strategy (d/f/m) - Global Field
TK Elevator GmbH
Düsseldorf
Teilweise Home-Office
Anschreiben nicht erforderlich
Schnelle Bewerbung
We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new prod-ucts and solutions for our customers that cater to real mobility needs. We provide engineering that keeps the world moving, including design, installation, and maintenance of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – including multi-brand modernization and service any place, any time. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. * You support the team in overall project management incl. setup, coordination, tracking, analysis, and review
We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new prod-ucts and solutions for our customers that cater to real mobility needs. We provide engineering that keeps the world moving, including design, installation, and maintenance of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – including multi-brand modernization and service any place, any time. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. * You support the team in overall project management incl. setup, coordination, tracking, analysis, and review
Working Student Business Development Strategy (d/f/m) - Global Field
Working Student Business Development Strategy (d/f/m) - Global Field
TK Elevator GmbH
Düsseldorf
Teilweise Home-Office
Anschreiben nicht erforderlich
We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. We provide engineering that keeps the world moving, including design, installation, and maintenance of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – including multi-brand modernization and service any place, any time. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. Assist in developing new strategies, tools, and frameworks that drive market penetration and support long-term business growth.
We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. We provide engineering that keeps the world moving, including design, installation, and maintenance of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – including multi-brand modernization and service any place, any time. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. Assist in developing new strategies, tools, and frameworks that drive market penetration and support long-term business growth.
We are looking for a Systems Engineer to support in scaling our tech operations. * Work experience in one or more of the following fields: Software Engineering, DevOps/Automation, designing reusable platforms, Web Infrastructure and Open Source. You can count on the visa support from our team, a relocation package, interest-free newcomer loan, free language classes, regular team and company-wide events to build experiences together.
We are looking for a Systems Engineer to support in scaling our tech operations. * Work experience in one or more of the following fields: Software Engineering, DevOps/Automation, designing reusable platforms, Web Infrastructure and Open Source. You can count on the visa support from our team, a relocation package, interest-free newcomer loan, free language classes, regular team and company-wide events to build experiences together.
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We are looking for a Senior Software Engineer as a Tech Lead Full Stack who takes end to end technical ownership for backend and frontend and leads our four person engineering team. • You support expansion towards mobile apps or clients and build a solid API foundation with auth, sync, and offline concepts. • Several years of experience as a technical lead in professional software engineering, ideally in B2B SaaS and full stack environments
We are looking for a Senior Software Engineer as a Tech Lead Full Stack who takes end to end technical ownership for backend and frontend and leads our four person engineering team. • You support expansion towards mobile apps or clients and build a solid API foundation with auth, sync, and offline concepts. • Several years of experience as a technical lead in professional software engineering, ideally in B2B SaaS and full stack environments
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Schnelle Bewerbung
Du bist die technische Instanz im Support – mit direkter Schnittstelle zu Engineering und Produkt. Während unser Customer Support Team allgemeine Anfragen, Produktfragen und Standardfälle betreut, steigst Du dort ein, wo es technisch wird: bei komplexen Integrationen, API-Themen, Bugs, Systemverhalten und datenbezogenen Fragestellungen. * Du übernimmst komplexe technische Supportfälle (Level 2 / Level 3), die über klassische Produkt- oder Anwendungsfragen hinausgehen. * Du formulierst präzise Bug-Reports für das Engineering-Team (inkl. Reproduktionsschritte, Payload-Beispiele, Error-Codes, Systemkontext). * Du priorisierst technische Eskalationen gemeinsam mit Produkt & Engineering und verfolgst deren Umsetzung. * Du unterstützt beim Aufbau einer skalierbaren technischen Support-Struktur – inklusive Dokumentation, Troubleshooting-Guides und interner Wissensdatenbank.
Du bist die technische Instanz im Support – mit direkter Schnittstelle zu Engineering und Produkt. Während unser Customer Support Team allgemeine Anfragen, Produktfragen und Standardfälle betreut, steigst Du dort ein, wo es technisch wird: bei komplexen Integrationen, API-Themen, Bugs, Systemverhalten und datenbezogenen Fragestellungen. * Du übernimmst komplexe technische Supportfälle (Level 2 / Level 3), die über klassische Produkt- oder Anwendungsfragen hinausgehen. * Du formulierst präzise Bug-Reports für das Engineering-Team (inkl. Reproduktionsschritte, Payload-Beispiele, Error-Codes, Systemkontext). * Du priorisierst technische Eskalationen gemeinsam mit Produkt & Engineering und verfolgst deren Umsetzung. * Du unterstützt beim Aufbau einer skalierbaren technischen Support-Struktur – inklusive Dokumentation, Troubleshooting-Guides und interner Wissensdatenbank.
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Als Team Lead Technical Customer Services in der Unit Engineering and Technical Services (ETS) übernimmst Du die Verantwortung für den technischen Support. * Du erkennst, an welchen Stellen wir die Customer Journey im Hinblick auf den technischen Support verbessern können und stimmst Dich intern sowie mit anderen Teams ab, um Optimierungen und Automatisierungsmöglichkeiten voranzutreiben.
Als Team Lead Technical Customer Services in der Unit Engineering and Technical Services (ETS) übernimmst Du die Verantwortung für den technischen Support. * Du erkennst, an welchen Stellen wir die Customer Journey im Hinblick auf den technischen Support verbessern können und stimmst Dich intern sowie mit anderen Teams ab, um Optimierungen und Automatisierungsmöglichkeiten voranzutreiben.
Beliebte Jobs
- Solution Engineer
- IT Consulting
- Devops Engineering
- Engineering Systems
- Development Support
- Innovation Engineering
- Produkt-Support
- Engineering Management
- Innovation Consultant
- Consultant IT
- Innovation Lead
- Digital Engineering
- Innovation Consulting
- Engineering Services
- Projektleiter Anwendungstechnik
- IT Project Management
Standorte
- Köln
- Düsseldorf
- Essen
- Bonn
- Bochum
- Duisburg
- Mönchengladbach
- Wuppertal
- Neuss
- Krefeld
- Gelsenkirchen
- Oberhausen, Nordrhein-Westfalen
- Hagen, Nordrhein-Westfalen
- Leverkusen
- Mülheim an der Ruhr
- Bergisch Gladbach
- Ratingen
- Remscheid
- Troisdorf
- Jülich
- Europa
- Westliches Europa
- Westdeutschland
- Nordrhein-Westfalen
- Südwestdeutschland
- Rheinland
- Ruhrgebiet
- Niederrhein
- Bergisches Land