At Sysmex Europe, we're seeking an experienced Team Lead (f/m/x) Field Onsite IT Support to a team of field-based IT support specialists delivering onsite hardware, networking, AV, and endpoint services. * Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution * Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting * Improve Support Processes: define IT Onsite support process by document SOPs, build knowledge base content, and streamline onsite workflows for efficiency * Own SLAs & Escalations: manage support queues, prioritize critical issues, and drive resolution in coordination with remote and backend teams * Hardware Procurement: Support our Market Basket project for EMEA to define process and workflow for our End-user's hardware ordering
mehr