You act as the single point of contact for local IT, ensuring stable operations, hands‑on support, and strong alignment between the local business and global IT organization. * Maintain a stable IT infrastructure that supports local engineering and business operations. Hands‑on IT Support * Support end users in following company IT support and escalation processes. * Support major incident coordination and ensure timely communication and resolution using ServiceNow. * End‑user computing (e.g. Windows, macOS, software deployment, office productivity tools) * Familiarity with enterprise ITSM tools (e.g. ServiceNow)
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