Role Overview The Senior Project Manager within Professional Services is a strategic delivery leader responsible for owning the successful execution of complex, high value customer engagements. Operating at the intersection of delivery excellence and commercial impact, the Senior Project Manager leads large scale or strategic programs, orchestrates cross functional teams, and serves as a trusted advisor to customers and internal stakeholders. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. This role focuses on end to end project accountability, driving outcomes that align with customer objectives, contractual commitments, and business value realization. • Lead end to end delivery of complex and strategic projects, ensuring alignment with scope, timeline, ...
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