Enhance customer experience through customer service * Ensure accurate and timeous capturing and execution of customer's sales orders * Provide to customer inquiries, resolve customer queries timeously * Collaborate within Sasol (M&S, Supply Chain, IPL, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service * Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations * Actively communicate with customers regard. SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, quality of service, dates of delivery) * Investigate and resolve customer queries within set targets * Issue pro forma invoice & customer quotation in coordination with M&S (as applicable)
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