We optimize every lever of commercial strategy – product, pricing, innovation, marketing, and sales – based on what customers want and value. The ideal candidate is an experienced service unit manager and pragmatic innovator, who can make clear decisions in dynamic environments, adapt best practices from other service organizations, and drive complex changes from concept to implementation. * Performance & Commercial Steering: Define and manage KPIs for quality, turnaround time, utilization, backlog, stakeholder satisfaction, cost and service levels and manage capacity, budgets, vendors and external providers with a clear view on productivity and ROI. * Relevant background in consulting/professional services, shared services, customer service, workforce services, call centers or comparable service environments.
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