Extensive experience in project / program management, aftersales, customer care, operations, or management consulting in a hardware-focused or device-driven industry (e.g., medical devices, optics, electronics, machinery) * Design, optimize, and continuously refine end-to-end after-sales and warranty processes to ensure scalability, operational excellence, and a premium customer experience across all channels * Translate operational and customer insights into clear business cases and prioritized roadmaps for service enhancements
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