Leverage customer insights, analytics, and experimentation frameworks to continuously optimise performance and uncover growth opportunities. Backed by some of Europe's leading health and consumer investors, FORMEL SKIN and VOY combine medical expertise, technology, and customer-centric innovation to make evidence-based healthcare more accessible, convenient, and effective. To date, we have supported millions of customers and patients through personalised treatment journeys and continue to expand our impact across new health categories. You will lead the development of world-class customer lifecycle programs that drive acquisition, engagement, retention, reactivation, and customer lifetime value across multiple healthcare verticals. * Retention & Customer Lifetime Value: Own key CRM metrics including activation, retention, reactivation, engagement, and customer lifetime value.
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