Work closely with product owners and stakeholders to analyze business needs and integrate them into the CRM system * Define and enforce CRM development standards based on best practices and governance models * Configure the system, workflows, automation, and integrate it with third-party systems * Document system architecture and data flows to ensure smooth transition and effective knowledge retention * Proficient in CRM configuration, including workflows, user setup, data import, SQL, and security settings * Strong problem-solving abilities and innovative thinking in troubleshooting system and process issues; proactive approach to communication and teamwork
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