Cost reduction without service degradation is the benchmark. * Together with the global Infrastructure team you drive infrastructure standardisation across sites: define and enforce hardware, software, and network standards for offices and plants to reduce complexity, lower support costs, and improve security posture. * Implement robust operational reporting and KPI tracking: availability, incident volumes, resolution times, customer satisfaction, cost per user, and SLA compliance. * Demonstrated experience in restructuring IT operations organisations: you have consolidated teams, redesigned operating models, and delivered cost savings while maintaining or improving service quality. You can have tough conversations about service levels, costs, and restructuring with directness and professionalism. * Financial discipline: you manage operational budgets, track cost per user, and deliver savings targets.
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