Support continuous improvement and share insights to enhance the consumer experience. We are now looking for a Consumer Care Representative to join our Consumer Care Europe team in Eschborn, Germany. Already 50% of BA Vita's net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. In this role, you will be the first point of contact for consumers across Europe, ensuring exceptional service and building trust in our brands, including Fiskars and Gerber. You'll play a key role in delivering best-in-class consumer service by handling inquiries, resolving issues, and maintaining high customer satisfaction. * Act as the first point of contact for consumers across European markets. * Maintain a positive, empathetic, and professional attitude toward consumers always. * Previous experience in a consumer service-related role.
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