The CTC Case & Process Specialist is responsible for providing excellent regarding cases & process management services, for the whole E2E OTC reimbursement process for GSA markets. The Case & Process Specialist is responsible for developing and maintaining the case management process, including the development of a resubmission management system, reports and other tools as required. The Case & Process Specialist acts as an interface between customers, prescribers, contract management and other internal departments to find the best solution for particularly difficult cases. Developing standard solutions, including processes out of individual cases as part of case management, and rolling out training across the team to enable smooth day-to-day operations.
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