Minimum 1-3 years of call center, reimbursement, healthcare related customer service experience and pharmacy technician license/experience is required. * Call center/customer service experience required. Requires strong call centre experience, excellent communication, and the ability to navigate insurance, pharmacy, and healthcare processes. Contact center/customer service experience is required, durable medical equipment as well as pharmacy coverage familiarity, reimbursement/insurance and healthcare experience is preferred. * Document all interactions and calls into the customer database and maintain compliance to HIPAA and other regulating bodies as required. * Responsible for maintaining satisfactory call and order counts as defined by management. This position has an inbound call queue/call handling requirement.
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