Facilitate end-to-end process analysis (workflows, customer journeys, exceptions and edge cases) to identify optimisation opportunities and define implementable change proposals * Elicit, challenge and refine requirements with stakeholders; translate them into clear user stories, acceptance criteria and technical designs, and ensure alignment on scope, assumptions and success metrics * Extensive experience as a backend Software Engineer, including ownership of design and delivery for production systems (payments or other regulated/transactional domains is a plus) * Proven ability to lead process analysis and requirements work - facilitating workshops, resolving ambiguity, and translating business outcomes into implementable solutions
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