As a Principal Solution Consultant at Genesys, you play a critical role in helping organizations transform how they engage with their customers through cloud and AI-driven solutions. * Contribute to reusable assets, demo scenarios, and best practices, particularly around AI-led customer experience transformation * Proven experience in a pre-sales, consulting, or customer-facing technical role (e.g., Solution Consultant, Technical Consultant) * Background in digital transformation or business process optimization initiative - Title: (Principal) Solution Consultant * Help leading companies adopt AI in meaningful, business-driven ways—not just as technology, but as real transformation
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