We invite you to contribute into shaping the future of digital banking in the Complaint Management & Prevention Department – a business unit that connects our customers, market regulators and internal stakeholders on the exciting journey of creating compliant and seamless services that our Users love. , you will help to coordinate initiatives that elevate the quality, compliance, transparency and efficiency of complaints management and prevention process * Oversee operational readiness, governance, and process improvements across the Complaints Management function * Experience in banking operations, complaints management, customer service, or a related function with exposure to project management, risk, and operational readiness * Strong organisational and project management skills, with the ability to manage multiple priorities, deadlines, and regulatory timelines
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