The Genesys AI Solution Architect serves as a critical connector between Genesys AI product management and customer-facing teams, enabling the field organization with the expertise, assets, and guidance required to position and deliver Genesys AI solutions — including Agentic Virtual Agents—effectively. * Support pre-sales activities such as presenting the Genesys AI vision, technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments. * Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations, and customer-driven enhancements.
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