End-user support: Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities. * Technical support and Troubleshooting: Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc. We're looking for a front-line Service Desk Technician that is customer service focused, to provide end-user support to a global base. This role focuses on end-user satisfaction and blends technical problem-solving with exceptional customer service/communication skills. As a Service Desk Technician, you will make an impact on productivity by resolving technical issues efficiently, collaborating and escalating to other IT teams, and thoroughly communicating updates.
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