We are looking for a passionate IT Support & Workplace (ITSW) Agent to join the Berlin branch of our global IT Support & Workplace team. In this role, you will provide comprehensive support across all IT workplace services for BMG teams throughout our European offices. * Provide daily remote and in-person support across IT workplace services, including O365, JAMF, Intune/Autopilot, Video Conferencing, Active Directory, Access Management, and Okta. * Contribute to the team's knowledge management platform by creating and maintaining processes, technical guides, and how-to documentation. In this position, a passion for customer support is key. As such, this role requires high flexibility, outstanding communication skills, a robust technical/security skillset, and a strong service-oriented mindset.
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